SWEET SOUND RETURN POLICY

 

RETURN AUTHORIZATION

No product will be accepted for return without an “RA” number prominently displayed on the outer carton of the shipping box.  Returned merchandise must be complete (i.e., with all parts, adaptors, boxes, manuals and packing materials) and must be ready for re-sale.  RA numbers are good for 15 days.  When calling for a “RA” you must provide invoice information.  Please inform your customer of factory warranty.  Any product defect that occurs after our 30day period must be sent directly to the factory for warranty repair.

 

SWEET SOUND is an authorized repair center for many products and may handle some repairs in house, at our discretion.

 

OUT OF BOX FAILURE – DEFECTIVE MERCHANDISE

Most merchandise purchased from SWEET SOUND that is Out of Box Failure & or Defective within 30 days of invoice is eligible for direct replacement. Items authorized for return to SWEET SOUND must include a legible copy of the invoice & a letter on company stationary telling what the problem is.  Other products are handled as required by the manufacturer.  This may include: Return directly to the manufacturer for repair or replacement.  Defects that occur after 30 days are covered by the manufacturer’s warranty.

 

RETURN POLICY

As a Distributor, SWEET SOUND IS BOUND BY THE RETURN POLICIES OF THE VARIOUS MANUFACTURERS we represent. Call for specific policies. Returned non-defective merchandise is subject to a 20% re-stocking charge. No merchandise may be returned for a refund.  An “In House” credit may be applied for returns or toward exchanges, based upon our receipt and inspection of returned goods.

 

SPECIAL ORDER MERCHANDISE

There is No Returns On Special Ordered Merchandise, please verify compatibility and customer commitment before ordering these items. 

 

SHIPPING INFORMATION

Preferred shipping method is UPS.  All shipped returns must be pre-paid by the client, and insured for the full “RA” amount.  No COD’s will be accepted at our end.  Original shipping charges will not be refunded and is only limited to the product itself less any re-stocking charges if applicable.

 

DISCLAIMER

Although every effort has been made to ensure the integrity of this catalog or website, occasional omissions, typographic errors or misprints do occur. Sweet Sound can not be held responsible for any misrepresentation with product, price, or outside (third party) representation of either or both.